Refund and Returns Policy for Paneglasni
Effective Date: January 8, 2025
At Paneglasni, we prioritize customer satisfaction and aim to provide a seamless return and refund process. Below is our detailed Refund and Returns Policy:
1. Eligibility for Returns:
We accept returns on products purchased directly from our website (paneglasni.com) within 30 days from the date of delivery. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Certain items, such as custom-built or special-order vehicles, may not be eligible for return or exchange. Please refer to product-specific information for any exceptions.
2. Return Process:
To initiate a return, please contact our customer service team at info@paneglasni.com or call (206) 453-3298. Once your return is authorized, you will be provided with a return shipping label and instructions. Customers are responsible for return shipping costs unless the product is defective or damaged during shipping.
3. Refunds:
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable, except in cases of damaged or defective products.
4. Defective or Damaged Items:
If your product arrives damaged or defective, please contact us immediately at info@paneglasni.com or (206) 453-3298 with photos of the damage or defect. We will arrange for a return or exchange at no additional cost to you.
5. Non-Refundable Items:
The following items are not eligible for return or refund:
- Custom-built vehicles
- Special-order parts and accessories
- Items marked as “final sale” or “non-returnable”
- Opened or used items that no longer have their original packaging
6. Exchange Policy:
If you wish to exchange a product, please follow the return process outlined above. After we receive your returned item, you can place a new order for the desired product. If the new item is of equal value, your refund will be issued in accordance with the original payment method.
7. Processing Time:
Returns and exchanges are processed within 5-7 business days of receiving the returned item. Refunds are generally processed within 10 business days, depending on your payment provider.
8. Customer Support:
If you have any questions or concerns regarding your return or refund, please don’t hesitate to reach out to our customer support team at info@paneglasni.com or call (206) 453-3298. We are here to assist you!
By completing a purchase with Paneglasni, you agree to the terms outlined in this Refund and Returns Policy. Your satisfaction is our priority, and we will do everything we can to ensure a positive experience.